Realtor Corner

Your company name is NOT the real estate company you work for. It must be your First Name Last Name REALTOR ID. Once we create your company profile, we are able to tie you to your client's deal. EX. Bugs Bunny 1234567

Every home we build is entirely warranted for a full year, with an additional warranty provided for the structural elements of the home.

To view information within Buildertrend you can either click on the “What’s Happening” section to view new items, or you can click on any of the tabs on the top banner to view information specific to the tab.

On the mobile app, you can click on the three bars in the top left-hand corner and choose the information you’d like to view.

The warranty tab will allow you to view any warranty claims that have been added, along with service appointments that have been scheduled to take care of the claims.

If you have any questions or issues with your Buildertrend account, feel free to reach out to our support department. We can be reached by phone at 888-415-7149 or by email at support@buildertrend.com.

Each warranty claim must be submitted to our BuilderTrend service. Below we have each step needed to take to submit a claim.

CLAIM STEPS

1. Log into BuilderTrend
2. Click the warranty tab at the top of the page
3. Click new claim
4. Select a category from the list provided
5. Enter a brief description in the box provided.
6. Multiple items can all be listed under one claim
7. Choose the priority level
8. Fill in a detailed description
9. Upload any photos on the right side of the request form
10. Click “save request” to send the warranty request

You can easily reset your password or username by visiting buildertrend.net.