Let us help you.

At ASGi Homes we take great pride in our service.

As a Homeowner, you are our highest priority. When it comes to our Homes we ensure that quality and trust are always guaranteed. If you have any issues with your new Home, we are here to provide exceptional service in a timely manner so you can get back to enjoying life in your beautiful new Home!

ASGi Homes offers a 1-10 warranty on every new Home.

Ask your New Home Consultant for more details.

Need help submitting a warranty claim?

To file a warranty claim on your Home, please visit your BuilderTrend App. You can find "Warranty" under the ‘Project Management’ tab.

File Claim

Frequently Asked Questions (FAQs)

What should be my company name?

Your company name is NOT the real estate company you work for. It must be your First Name Last Name REALTOR ID. Once we create your company profile, we are able to tie you to your client's deal. EX. Bugs Bunny 1234567

Does ASGi Homes Warrant Your New Home?

Every home we build is entirely warranted for a full year, with a ten-year warranty provided for the structural elements of the home.

How Do I Navigate BuilderTrend?

To view information within Buildertrend you can either click on the “What’s Happening” section to view new items, or you can click on any of the tabs on the top banner to view information specific to the tab.

On the mobile app, you can click on the three bars in the top left-hand corner and choose the information you’d like to view.

How Can I See Active Warranty Claims?

The warranty tab will allow you to view any warranty claims that have been added, along with service appointments that have been scheduled to take care of the claims.

How Can I Contact BuilderTrend?

If you have any questions or issues with your Buildertrend account, feel free to reach out to our support department. We can be reached by phone at 888-415-7149 or by email at support@buildertrend.com.

How Can I Submit a Warranty Claim?

Each warranty claim must be submitted to our BuilderTrend service. Below we have each step needed to take to submit a claim.

CLAIM STEPS

Log into BuilderTrend
Click the warranty tab at the top of the page
Click new claim
Select a category from the list provided
Enter a brief description in the box provided.
Multiple items can all be listed under one claim
Choose the priority level
Fill in a detailed description
Upload any photos on the right side of the request form
Click “save request” to send the warranty request

How Can I Reset My Password?

You can easily reset your password or username by visiting buildertrend.net.

You Are in Good Hands

Mike WilsonVice President of Construction

Building homes is my passion. Being entrusted with one of the largest investments someone will ever make is something I take great pride in, and I strive each day to ensure we are delivering the best possible product for that investment. I’ve been in residential construction going on 20 years and still look forward to learning something new every day!

Our Home Warranties are Backed by Maverick

Congratulations! You decided to buy your home from a Maverick-approved builder. Through our evaluation of your home builder's practices and quality, we've agreed to provide our third-party warranty on your new home.

Workmanship, Materials and System Defects Protection

During the warranty period on your new home, the builder assures and Maverick guarantees that your home will be free from defects in the materials or workmanship as defined in the Warranty Performance Standards. We also guarantee your home to be free from defects in the electrical, plumbing and mechanical systems as defined in the Warranty

Performance Standards

(including wiring, piping and ductwork of those systems).

Major Structural Defects Protection

The warranty provides coverage for “major structural defects” that occur during the term of the warranty. A “major structural defect” is defined as actual physical damage to load-bearing portions of the home which affects the load-bearing function to the extent that the home becomes unsafe, unsanitary or otherwise unlivable. Maverick is responsible to you, the homeowner, for total liability of all major structural defects arising during the term of the warranty, limited to the amount of coverage provided under the warranty and not exceeding the original purchase price of the home. Repair and/or replacement do not affect the term of the warranty.

Problem Solving

In the unlikely event of a dispute, our industry unique Conciliation process has a 98.2% resolution success rate. We partner with you and your builder to manage the process without additional claim fees, inconvenience or legal action.

Homeowner's Maintenance Manual About the Maverick Homeowner's Warranty